Transport of your Alsace wine order
Orders are generally processed with care within 48 hours (except at the end of the year when the flow is greater and processed in chronological order) after receipt of your payment and the packages handed over to the carrier. The standard shipping method is in boxes of 6/8/9/12/15 bottles, depending on the quantity ordered, via the carrier we work with. To place an order, visit our online shop or contact us by telephone on 03.89.49.31.93 or by e-mail sylvainhertzog@gmail.com. Whichever shipment method you choose, we will provide you with a link to track the delivery of your parcel online.
Shipping costs include packaging, handling and transport costs. They may contain a fixed part and a variable part depending on the price or weight of your order.
Delivery costs are calculated at the end of the order based on the number of bottles ordered and are invoiced in addition to the price of the products ordered.
For mainland France, standard delivery costs are as follows:
from 0€ up to 90€ = 18€ VAT included
from €90 up to €200 = €35 incl. VAT
free delivery for orders over €200 incl. VAT
For mainland Europe, delivery costs are :
- Neighbouring countries* :
from €0 up to €150 = €82.50 excluding VAT
from €150 up to €250 = €99.16 excluding VAT
over €250 = €107.50 excluding VAT
- Rest of EU
from €0 up to €150 = €91.67 excluding VAT
from €150 up to €250 = €107.50 excluding VAT
over €250 = €124.17 excluding VAT
For the rest of the world, shipping costs are calculated according to weight as follows:
- Asia :
De 0 à 25,5kg = 170,00€ HT
De 25,5 à 51kg = 270,00€ HT
De 51 à 80kg = 370€ HT
- United States :
De 0 à 25,5kg = 150,00€ HT
De 25,5 à 51kg = 250,00€ HT
De 51 à 80kg = 260€ HT
- Océania :
De 0 à 25,5kg = 180,00€ HT
De 25,5 à 51kg = 260,00€ HT
De 51 à 80kg = 240€ HT
NOTA BENE : We do not guarantee delivery times outside France, as these may vary enormously from one country to another and depending on the rules in force, please check with the relevant authorities that you can import wine into the foreign country in which you live to ensure that you can collect your order. We cannot be held responsible for any problems concerning the rights of entry of our products into a foreign country. You will understand that you will still be liable for the amount due on completion of the order, the wine having been sent by us.
Packaging
We advise you to combine your purchases into a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects, so please check your package before packing.