GENERAL TERMS AND CONDITIONS OF SALE

CONDITIONS OF USE


The site accessible by the following urls: www.vins-alsace-hertzog.fr is operated in compliance with French law. The consumer declares to have read the following provisions before placing an order in the store. By choosing to buy products online, you acknowledge and accept the terms below. These can be modified at any time and without notice by the company SARL VINS ALSACE HERTZOG.

Limitations of the responsibilities


The information contained on this site is as precise as possible and the site is periodically updated, but can however contain inaccuracies, omissions or gaps. If you notice a gap, error or what seems to be a malfunction, please report it by email describing the problem as precisely as possible (page causing the problem, triggering action, type of computer and browser used, ...).

Confidentiality

Your personal data are confidential and will not be communicated to any third party except for the proper execution of the service.

Intellectual property

All the contents of the present site, including, in a non-limitative way, graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting are the exclusive property of the company SARL VINS ALSACE HERTZOG with the exception of the marks, logos or contents belonging to other companies partners or authors.
Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly prohibited without the express written agreement of SARL VINS ALSACE HERTZOG. This representation or reproduction, by some process that it is, constitutes a counterfeit sanctioned by the articles L.3335-2 and following of the Code of the intellectual property. The non-observance of this prohibition constitutes a counterfeit being able to engage the civil and penal liability of the counterfeiter. Moreover, the owners of the copied Contents could bring an action in justice against you.

SARL VINS ALSACE HERTZOG is identically owner of the "rights of the producers of data bases" aimed at the Book III, Title IV, of the Code of the Intellectual property (law n° 98-536 of July 1, 1998) relating to the royalties and the data bases.


DATA PROTECTION



We are committed to ensuring maximum protection for your personal data in accordance with the applicable law and the General Regulation on the Protection of Personal Data (RGPD). In application of this law, Internet users have the right to access, rectify, modify and delete data concerning them personally. This right can be exercised by post to SARL VINS ALSACE HERTOZG 36 route du vin 68420 HERRLISHEIM PRES COLMAR or by email to the following address: sylvainhertzog@wanadoo.fr.

The personal information collected is not in any case entrusted to thirds except within the framework of the execution of the service ordered by the Internet user.


CONDITIONS OF SALE

 

Prices


All the prices indicated in our catalog are ex-cellar prices, all taxes included in Euros (TTC), the transport costs will be calculated according to the quantity and the place of delivery during the validation of the order.
The references and prices presented on this website are purely indicative and are in no way contractual. Les Vins d'Alsace Hertzog reserves the right to modify the prices at any time but commits itself to invoice the ordered products at the price in force at the moment of the order registration.

Payment

 

Secure CB payment.


Payment is made at the time of order either by credit card under secure payment via the server of the CIC bank (SSL),

Payment by bank check in Euros (only for France).


The check is to be made out to Domaine HERTZOG.

Indicate the number of the order on the back of the check and send it to the following address

Domaine HERTZOG

36 route du vin

68420 HERRLISHEIM NEAR COLMAR

The order will be sent after cashing and verification of the check

Other means at your disposal.

You can nevertheless order by sending us the order form on line or print it and return it to us at the address indicated above.
For more information concerning the shipping of our goods, please contact us to define a shipping date.

 

VALIDITY OF AN ORDER


As of the last "acceptance click", the order is considered irrevocable and can only be challenged in the cases restrictively provided below.
A confirmation e-mail will be sent to you as soon as the order is registered. By keeping this email and/or printing it you have a proof of your order that we recommend you to keep.
This last "click" is assimilated to the handwritten signature referred to in article 1341 of the French Civil Code.
By validating your purchase, you authorize "SARL VINS ALSACE HERTZOG" to debit your payment card of the total amount of the order.
This one will be validated after authorization of the transaction of the bank of the purchaser.
We will acknowledge receipt of your order by Email, and we will confirm as much as possible a delivery date.
Certain countries prohibit the direct forwarding of wines and spirits, the company "SARL VINS ALSACE HERTZOG" will not be able to honor the orders resulting from such countries.


PROMOTIONAL CODES


We draw your attention to the fact that the promotional codes are only valid on our online store and not on the sale in the cellar. Please take note of this, no exceptions will be accepted.

DELIVERY


SHIPPING COSTS

 

Shipping is prepaid for France.


The shipping costs are 22,00€ TTC for all France (Corsica included) and Monaco. From 135,00 € TTC of purchase the free shipping costs. Please contact us for more information.

The ordered products will be shipped with a maximum delivery time of 6 (four) to 8 (eight) working days for France. This from the validation of the bank details of the buyer.

The products ordered in "RAPID" delivery at the price of 49,99€ will be delivered with a maximum delay of 2 (two) to 4 (four) working days for France. This from the validation of the bank details of the buyer.

Postage paid for Europe.


The products ordered "Europe" will be delivered with an expected delivery time of 15 (fifteen) working days depending on the distance from the validation of the bank details of the buyer.

 
We insure the goods until the place of delivery but cannot be held responsible for an impossibility of delivery independent of our will (absence, error of wording, address, unavailability of stock, etc...). It is up to the recipient to make the usual reserves in case of anomaly at the reception of the packages.


SHIPPING / DELIVERY


The ordered articles are sent to the delivery address that you have indicated during the ordering process. The products are shipped no later than 48 hours after receipt of the order and its payment. In case of unusual delay (except for harvest or displacement for delivery), due to a stock shortage for example, an email will be sent to you.

We insure the goods until the place of delivery, however, we will not be held responsible for any delay independent of our will in case of erroneous information (telephone number, street number) or no response to requests from our carrier.

Reminder: It is up to the recipient to make the usual reserves in case of anomaly at the reception of the packages.


RETURN OF DELIVERY


According to the article L 121-20 of the Code of Consumption, the consumer has a period of fourteen (14) working days to return, at his expense, the wines that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday, it is extended until the next business day.
Any return will have to be announced as a preliminary with the company SARL HERTZOG by the mode of your choice. The wines will have to be turned over to SARL VINS ALSACE HERTZOG, Return of goods, 36 route du vin, 68420 Herrlisheim near Colmar.
This right of retractation is exerted without penalty, with the exception of the expenses of return to the load of the customer. In the hypothesis of the exercise of the right of retractation, the consumer has the choice to ask either for the refunding of the paid sums, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
In the event of exercise of the right of retractation, SARL VINS ALSACE HERTZOG will make all the efforts to refund the consumer within 30 days. However, taking into account the technical character of the sold products, this time could be extended to 45 days, in particular when the product needs a checking (cf products having to be checked as a preliminary).
The consumer will then be reimbursed by crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.

No return will be accepted and we do not proceed to any exchange beyond the statutory period.

Any return due to an address error or an impossibility of delivery not attributable to Vins-alsace-hertzog.fr will be re-invoiced.


JURISDICTION



In case of dispute or contestation, only the French courts will be competent, also in case of multiple defendants or guarantee calls.


Protection of minors against alcoholism


(Article L. 3342-1 of the French Public Health Code) In bars and all shops and public places, it is forbidden to sell or offer free of charge to minors under the age of eighteen (18) alcoholic beverages to be consumed on the premises or to be taken away.


The abuse of alcohol is dangerous for your health. Please consume in moderation.


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Contactez nous par voie postale au 36 route du vin 68420 Herrlisheim Vignoble ou au 03.89.49.31.93