The consumer declares to have read the following provisions before placing an order in the shop. By choosing to buy products online, you accept the terms set out below.


PRICE

All the prices indicated on our catalog are understood to be net prices, all taxes included in Euros, the transport costs will be calculated according to the quantity and the place of delivery on the order form.

The references and prices presented on this website are for information only and are in no way contractual.


RULES


Payment is made upon order either by bank card under secure payment (SSL), or by check in Euros (only for France).
However, you can order by sending us the order form online or print it and return it to us at the address indicated above.
For more information regarding the shipment of our goods, we will contact you to set a shipping date.


VALIDITY OF AN ORDER


From the last "click of acceptance", the order is considered irrevocable and can only be questioned in the cases exhaustively provided below.
A confirmation email will be returned to you upon registration of the order placed. By keeping this email and / or printing it you have proof of your order which we recommend you keep.
This last "click" is assimilated to the handwritten signature referred to in article 1341 of the French Civil Code.
By sending the order form, you authorize "SARL VINS ALSACE HERTZOG" to debit your payment card for the total amount of your order.
The order will be validated after authorization of the transaction from the buyer's bank.
We will acknowledge receipt of your order by Email, and confirm a delivery date to you.
Some countries prohibit the direct shipment of wines and spirits, the company "SARL VINS ALSACE HERTZOG" cannot fulfill orders from such countries.


PROMOTIONAL CODES

We draw your attention to the fact that the promotional codes are only valid on our online store and not for sale in the cellar. Please take note, no exceptions will be accepted.


SHIPPING COSTS


SHIPPING PAID FOR FRANCE

Transport costs are € 12.50 including tax for all of metropolitan France and Monaco. From, from 58 € TTC purchase free shipping. Contact us for more information.

The products ordered will be shipped with a maximum delivery time of 4 (four) working days for France from the validation of the buyer's bank details.

Products ordered for "FAST" delivery at a price of € 29 will be delivered with a maximum expected delivery time of 8 (eight) working days for France from the validation of the buyer's bank details.


SHIPPING PAID FOR EUROPE

Products ordered from "Europe" will be delivered with a delivery time of 15 (fifteen) working days depending on the distance from the validation of the buyer's bank details.

 
We insure the goods up to the place of delivery but cannot however be held responsible for an impossibility of delivery beyond our control (absence, error in wording, address, unavailability of stock, etc.). It is up to the recipient to make use reserves in the event of an anomaly upon receipt of the packages.


SHIPPING / DELIVERY


The ordered items are shipped to the delivery address you provided during the ordering process. The products are dispatched at the latest 48 hours after receipt of the order and its payment. In the event of an unusual delay (excluding harvests or travel due to delivery), due to a stock shortage for example, an email will be sent to you.


RETURN OF DELIVERY


The consumer has a period of 7 working days to return, at his expense, the wines that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or a public or non-working day, it is extended until the first following working day.

All returns must be reported in advance to the company SARL HERTZOG by the method of your choice. The wines must be returned by registered Colissimo to SARL VINS ALSACE HERTZOG, Return of goods, 36 route du vin, 68420 Herrlisheim near Colmar.


This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

 

In case of exercise of the right of withdrawal, SARL VINS ALSACE HERTZOG will make every effort to reimburse the consumer within 30 days. However, given the technical nature of the products sold, this period may be extended to 45 days, in particular when the product needs to be checked (see products to be checked beforehand).

The consumer will then be reimbursed by crediting their bank account (secure transaction) in the event of payment by bank card, or by check in other cases.
No returns will be accepted and we do not make any exchanges beyond the regulatory deadline.

Any return due to an address error or an impossibility of delivery not attributable to Vins-alsace-hertzog.fr will be billed.


In the event of litigation or dispute, only the French courts will be competent, also in the event of plurality of defendants or calls in guarantee.


PROTECTION OF MINORS FROM ALCOHOLISM


(Article L.80, Law n ° 91-32 of January 10, 1991, art. 10- XI) In drinking places and all shops and public places, it is forbidden to sell or offer free of charge to minors under 16 years old alcoholic drinks to consume on the spot or to take away.

Alcohol abuse is dangerous for health. Know how to consume in moderation.


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Contactez nous par voie postale au 36 route du vin 68420 Herrlisheim Vignoble ou au 03.89.49.31.93